I paid for my books to be delivered in good time, yet they were not delivered in the post even today (although postal services did resume on Monday). So I decided to pay a visit to the local 'distribution centre' - on foot - to see if I could collect the parcels myself (one of the things I ordered was tracked to being there and 'available for collection'). Once I had entered the enquiries office, I was struck by how closely the room and the queue in front of us resembled the food queues of the USSR, with single parents and the elderly seeking their lost or missing parcels. Of course, you couldn't get anything unless you had received a red slip. The ration card.
|No card, no parcel.|
Now, I can really understand having snow delays (although I don't think the snow in most places was bad enough to warrant completely stopping services - especially as most other businesses are still open), but once the snow has cleared, or deemed 'safe' then the backlog should be cleared as soon as possible; this means multiple deliveries a day if need be. Multiple deliveries, hiring of temps or whatever means necessary should be utilised to ensure customers are kept happy (stopping them from claiming money back for late delivery and getting repeat custom). Of course, Royal Mail care not for such things as customer satisfaction, whatever they do, they apparently expect to get bankrolled by the government. If any other deliveries company was to request the bailouts that Royal Mail get, they would be rejected, rightfully told that they need to either shape up or go under.
I sincerely hope that the news that Royal Mail is finally to be privatised will go through, although I expect a disorderly strike from the CWU despite Royal Mail, once again, failing to deliver on time. Sadly, for the time being, I still await my books, like so many other failed customers, let us just hope that by next winter the state sponsored monopoly will have been sold and there will be a chance for the post to come through on time.
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